What payment methods do you accept?
We currently accept PayNow only for Singapore orders.
Can I request a specific card not listed?
Yes! DM us on Instagram or WhatsApp (+65 8530 0611) with details.
Do you offer bulk discounts?
No, all customers are treated equally. Remember to use website discount coupons at checkout!
Why was my order canceled?
Rare, but possible if the card was mislisted (sold out/damaged) or payment wasn’t confirmed within 24 hours. We’ll notify you immediately.
Do you ship internationally?
No, we ship only within Singapore. But we have plans to ship internationally probably from 4Q 2025.
How are cards packaged?
Sleeved → toploader → bubble-wrapped → rigid box → waterproof mailer. High-value cards get extra protection.
Can I upgrade/modify shipping?
Leave a note at checkout (e.g., same-day delivery, delayed shipping). Fees may apply.
How do I track my order?
Tracking info is available upon request (automated in future updates). For urgent help, WhatsApp us.
What if my order arrives damaged?
Contact us within 48 hours with photos. We’ll assist with claims or reship if packing was at fault.
Are your cards authentic?
100% yes! We inspect all cards and guarantee authenticity.
Do you sell graded cards (PSA/CGC)?
Yes! Check out “Graded Slabs” in our shop.
What’s your condition grading scale?
TCGplayer standards: Mint (M), Near Mint (NM), Lightly Played (LP).
How do you price cards?
Based on eBay, TCGplayer, YuYutei, and local market trends.
Do you offer local pickup?
Yes, for orders above $100. Message us to arrange.
Do you sell sealed products?
No, we specialize in single cards and graded slabs.
Do you buy/trade cards?
Yes! Send photos/videos via WhatsApp/Instagram for evaluation.
What’s your return policy?
See our Refund & Returns Policy. Damaged cards must be reported within 7 days.
How often do you restock?
At least twice monthly—follow our Instagram for alerts!
Are there loyalty discounts?
Follow us on Instagram for exclusive deals, promos, and coupon codes!
My order is missing/lost.
Check tracking first. If unresolved, email support@cardian.sg or WhatsApp +65 8530 0611. Worst case scenario = refund.
Received the wrong card?
Notify us immediately! We’ll cover return shipping and send the correct card.
